resources. Previous research demonstrates its importance, but up to now no research has been done yet to linking this concept to financial outcomes, or competitive advantage. Adapting the well-established customer value (CV) concept, we consider employees as customers to conceptualize EB dimensions and to empirically investigate the relationship between EB, the Service Profit Chain (SPC), and Internal Branding (IB), constructs determining a company's success and possibly generating a competitive advantage. As a result, an EB model that constitutes of five dimensions is established and verified across genders. The analysis employs a quantitative survey that encompassed 2,189 employees of an insurance company. The results indicate a positive impact of EB dimensions on employees' satisfaction and on identification.
