Falk Uebernickel
Title
Prof. Dr.
Last Name
Uebernickel
First name
Falk
Email
falk.uebernickel@unisg.ch
ORCID
Phone
+41 71 224 3774
Web Site
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Item type:Publication, Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review(IGI Publishing, 2012); ; ; During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings show that even though an opulence of IT BSCs exists, they do not reflect recent developments of increased business orientation in IT management. We suggest that two new BSCs utilizing such business metrics need to be developed: A generic BSC for IT services and IT service portfolios.Type:journal articleJournal:International Journal of IT/Business Alignment and Governance (IJITBAG)Volume:3Issue:1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature ReviewDuring the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A meanwhile widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard (BSC). With this article we aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. Moreover, we evaluate the adaptability of the different types of this concept to the most recent developments in IT management. Our findings suggest that two new scorecards need to be derived: the IT BSC for services and service portfolios.Type:conference paperScopus© Citations 5 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Bewusster Einsatz von Schatten-IT: Sicherheit & Innovationsförderung(University of St. Gallen, 2011-12-01); ;