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Positioning among hospital staff: Conceptualizing a model of discursive responsibility for organizational communication

abstract The project tackles the all too often silenced topic of dilemmatic talking and positioning among hospital staff. Asking for agency in times of organizational change, therefore, it suggests a model of “discursive responsibility” in communication which integrates central concepts of discursive psychology. This approach aims to move beyond individual communication conflicts towards a social-organizational understanding of communication and its challenges. It scrutinizes possible subject positions and dilemmatic power relations that physicians and nurses achieve in different groups and hierarchies. Focusing on the consequences for communication and agency, the results are reflected within several workshops. The final model can be used both for further analysis and for organizational intervention and training.
   
keywords hospital staff; positioning; discursive responsibility; organizational communication; training
   
partner Zukunft Neurochirurgie
type applied research project
status ongoing
start of project 2009
end of project 2010
additional informations
topics The project introduces the concept of discursive responsibility in organizational communication. This concept seems appropriate for investigating today’s communicative challenges in hospitals and for developing a much-needed analytic model as well as organizational interventions and training.
methods observation, interviews, group discussions
contact Anja Ostendorp