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Sketching as a Tool for Knowledge Management : An Interdisciplinary Literature Review on its Benefits

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abstract In this paper, we review the benefits of sketching or ad-hoc, collaborative hand drawings for knowledge creation, knowledge sharing, and knowledge documentation. We have conducted a comprehensive literature review in the fields of design, psychology, and computer science that documents the multiple advantages of sketch-based approaches for managing knowledge in organizations, especially on the team-level. We argue for the complementary use of this 'low-tech knowledge management' approach with existing digital infrastructures and tools. The article concludes with a set of propositions for practitioners regarding the use of sketching in different knowledge management contexts and with implications for future research in this area.
   
type conference paper (English)
   
keywords
   
name of conference i-KNOW 11th International Conference of Knowledge Management (Graz)
date of conference 7-9-2011
title of proceedings i-KNOW '11 Proceedings
page(s) 6
publisher i-KNOW-Center (Graz)
ISBN 978-1-4503-0732-1
DOI 10.1145/2024288.2024301
review double-blind review
   
citation Eppler, M. J., & Pfister, R. (2011). Sketching as a Tool for Knowledge Management: An Interdisciplinary Literature Review on its Benefits. In i-KNOW '11 Proceedings, pp.6. Graz: i-KNOW-Center, DOI:10.1145/2024288.2024301. - ISBN 978-1-4503-0732-1.