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Sketching as a Tool for Knowledge Management : An Interdisciplinary Literature Review on its Benefits

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version abrégée In this paper, we review the benefits of sketching or ad-hoc, collaborative hand drawings for knowledge creation, knowledge sharing, and knowledge documentation. We have conducted a comprehensive literature review in the fields of design, psychology, and computer science that documents the multiple advantages of sketch-based approaches for managing knowledge in organizations, especially on the team-level. We argue for the complementary use of this 'low-tech knowledge management' approach with existing digital infrastructures and tools. The article concludes with a set of propositions for practitioners regarding the use of sketching in different knowledge management contexts and with implications for future research in this area.
   
Genre papier de conférence (English)
   
mot-clé
   
nom de la conférence i-KNOW 11th International Conference of Knowledge Management (Graz)
date de la conférence 7-9-2011
title of proceedings i-KNOW '11 Proceedings
page(s) 6
maison d'édition i-KNOW-Center (Graz)
ISBN 978-1-4503-0732-1
DOI 10.1145/2024288.2024301
Review Double-Blind Review
   
citation Eppler, M. J., & Pfister, R. (2011). Sketching as a Tool for Knowledge Management: An Interdisciplinary Literature Review on its Benefits. In i-KNOW '11 Proceedings, pp.6. Graz: i-KNOW-Center, DOI:10.1145/2024288.2024301. - ISBN 978-1-4503-0732-1.