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Facilitating Knowledge Communication through Joint Interactive Visualization

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abstract This paper presents further research findings on the use of software-based, collaborative visual communication tools for the transfer and creation of professional knowledge in organizational decision making contexts. The paper begins by describing typical knowledge communication situations and summarizes dominating problems in these contexts. It then reports on the real-life experiences in using three visual knowledge communication tools, namely the OnTrack visual protocol tool, the Parameter Ruler application, and the Synergy Map. The application experiences with these tools in four companies show that they can reduce some of the discussed problems. Their main benefits are focus, coordination, documentation, consistency, accountability and traceability. Their major improvement areas are accessibility and flexibility. Implications for further research and for further tool developments are highlighted.
   
type journal paper
   
keywords joint interaction, knowledge communication, knowledge disavowal, knowledge evasion, knowledge refusal, visualization
   
language English
kind of paper journal article
date of appearance 1-7-2004
journal Journal of Universal Computer Science
publisher Verl. d. Techn. Univ. Graz (Graz)
ISSN 0948-695X
ISSN (online) 0948-6968
DOI 10.3217/jucs-010-06-0683
volume of journal 10
number of issue 6
page(s) 683-690
review double-blind review
   
citation Eppler, M. J. (2004). Facilitating Knowledge Communication through Joint Interactive Visualization. Journal of Universal Computer Science, 10(6), 683-690, DOI:10.3217/jucs-010-06-0683.