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Diversity and conflict in teams: a contingency perspective

Jonas Puck, Anne-Katrin Neyer & Tobias Dennerlein

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abstract Diverse teams are becoming widespread in the workplace. However, previous research shows that many organisations fail to successfully manage diversity. Using survey data collected from 27 teams in ten different countries, we investigate the link between team diversity and intra-team conflicts. Building on a contingency approach, we analyse moderating effects of the surrounding organisational context of teams, namely organisational supportiveness and openness. The results of our quantitative study show that the diversity-conflict relation strongly depends on a team’s context. This presents interesting alleys for future research and leads to implications for practice regarding the design of a team’s context.
   
type journal paper
   
keywords diversity, conflict, teams
   
language English
kind of paper journal article
date of appearance 31-5-2010
journal European Journal of International Management
publisher Inderscience (Geneva)
ISSN 1751-6757
ISSN (online) 1751-6765
DOI 10.1504/EJIM.2010.033610
volume of journal 4
number of issue 4
page(s) 417-439
review double-blind review
   
citation Puck, J., Neyer, A. K., & Dennerlein, T. (2010). Diversity and conflict in teams: a contingency perspective. European Journal of International Management, 4(4), 417-439, DOI:10.1504/EJIM.2010.033610.