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publications

Albert Graf

title authors / eds. year type  
 
Customer Value from a customer perspective Peter Maas, Albe... 2014 book chapter
   
Was sind wir unseren Kunden wert? Peter Maas, Albe... 2009 article
   
Customer Value Analysis in Financial Services Peter Maas, Albe... 2008 journal paper
   
Customer Value from a Customer Perspective: A Compreh... Peter Maas, Albe... 2008 journal paper
   
Changing roles of customers: consequences for HRM Albert Graf 2007 journal paper
   
Costumer Orientation in Service Industries: Consequen... Albert Graf 2007 thesis
   
Customer Value Analysis in Financial Services Albert Graf, Pet... 2007 working paper
   
Customer Involvement Crucial for HRM? Albert Graf 2005 working paper
   
Wertschöpfung durch Customer Value Peter Maas, Albe... 2005 article
   
A New Challenge for HRM: Changing Roles and Functions... Peter Maas, Albe... 2005 conference paper
   
Exploring Customer Value in Financial Services Peter Maas, Albe... 2005 conference paper
   
Communities im Finanzdienstleistungs-Bereich: Innovat... Peter Maas, Albe... 2005 journal paper
   
Modeling Customer Value in the Financial Services Industry Peter Maas, Albe... 2005 conference paper
   
Management by Trust: The Case of a Dutch Insurance Company Peter Maas, Albe... 2005 conference paper
   
Understanding Customer Loyalty in the Insurance Indus... Peter Maas, Albe... 2005 conference paper
   
Leadership by customers? New roles of service compani... Peter Maas, Albe... 2004 journal paper
   
 
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