University of St.Gallen
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Malte Dous

title authors / eds. year type  
 
Advancing CRM Initiatives with Knowledge Management Harald Salomann,... 2006 journal paper
   
Knowledge Management Capabilities in CRM: Making Know... Malte Dous, Hara... 2005 conference paper
   
Rejuvenating Customer Management: How to Make Knowled... Harald Salomann,... 2005 journal paper
   
Customer Relationship Management Survey - Status Quo ... Harald Salomann,... 2005 working paper
   
Tonet AG Malte Dous, Susa... 2004 book chapter
   
Selbstbedienungsautomaten im Multikanalmanagement - S... Walter Brenner, ... 2004 journal paper
   
 
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