Trütsch, TobiasTobiasTrütschStadelmann, MarcelMarcelStadelmannGraf, SandroSandroGrafHeim, NinaNinaHeim2023-04-132023-04-132023-02-16https://www.alexandria.unisg.ch/handle/20.500.14171/107753Cash is the most used means of payment in Switzerland in the November 2022 survey, ahead of debit and credit cards, and has thus stopped the downward trend of recent years, which was accelerated by the pandemic. Measured by the share of turnover, the credit card ranks first among the means of payment, ahead of the debit card and cash. Cash usage differs by demographic characteristics, with 30–44-year-olds being the least likely to use cash, and over 60s and those on low incomes and with low levels of education being the most likely. The popularity of mobile payments continues to grow. In particular, mobile payment solutions such as Apple Pay, Samsung Pay or Google Pay have grown proportionately over the course of 2022, while the relative revenue and transaction share of Twint has declined. In terms of revenue share, mobile payments have almost overtaken bills as the most popular payment method in online retail. More than half of mobile distance payments are made via an app with an integrated payment function. The use of neobanks continues to grow in Switzerland. One in three respondents has already used a neo-bank, mostly as a supplement to the services of traditional financial services providers. Revolut, Neon and Credit Suisse CSX are the most frequently used.dework report