How to innovate customer support services in manufacturing firms?

Gebauer, HeikoHeikoGebauerBeckenbauer, BernoldBernoldBeckenbauerFleisch, ElgarElgarFleischEdvardsson, BoGustafsson, AndersBrown, StephenJohnston, Robert2023-04-132023-04-132004-01-01https://www.alexandria.unisg.ch/handle/20.500.14171/68107deHow to innovate customer support services in manufacturing firms?conference paper