Beritelli, PietroPietroBeritelliCrescini, GabriellaGabriellaCresciniReinhold, StephanStephanReinholdSchanderl, VeronikaVeronikaSchanderlKozak, NazimKozak, Metin2023-04-132023-04-132019https://www.alexandria.unisg.ch/handle/20.500.14171/9908110.1007/978-3-030-16981-7_17The practicalities of destination management present daunting challenges. We introduce «The Visitor Flow Approach» as a way to deal with those challenges. This practical approach to destination management is an example of how research on destination management can bridge the divide between insights and impact despite theorizing tourism as a complex social phenomenon. Specifically, we illustrate how Swisscontact, a development agency, blends the theory of flow-based destination management and the six–step method of the St. Gallen Model for Destination Management to create real impact in emerging and developing countries. We present their experiences and lessons learned from four specific contexts (Laos, Macedonia, Kosovo, and Indonesia) and additional applications across four continents.envisitor flowpracticetheorydestination managementngodevelopment agencysgdmbook section