Herrmann, AndreasAndreasHerrmannHuber, FrankFrankHuberFischer, MarcMarcFischerSpotts, Harlan E.Meadow, H. Lee2023-04-132023-04-132000-01-01https://www.alexandria.unisg.ch/handle/20.500.14171/74340enMeasuring the Return on Customer Satisfactionconference paper