Customer Relationship Management and European Service Providers: Empirical investigation into the fundamental links associated with customer relationship management, as well as differences across nations and industries

Reinecke, SvenSvenReineckeMühlmeier, SilkeSilkeMühlmeierKoehler, SvenSvenKoehlerMattern, FriedemannNaghshineh, Mahmoud2023-04-132023-04-132002-09-29https://www.alexandria.unisg.ch/handle/20.500.14171/71001enCustomer Relationship Management and European Service Providers: Empirical investigation into the fundamental links associated with customer relationship management, as well as differences across nations and industriesconference paper