Leimeister, Jan MarcoJan MarcoLeimeisterÖsterle, HubertHubertÖsterleAlter, StevenStevenAlter2023-04-132023-04-132014-12-01https://www.alexandria.unisg.ch/handle/20.500.14171/8607210.1007/s12525-014-0174-6enDigital consumer; ServicesCCCjournal article