Experience in Service: Reconstructing an Elusive Concept Through a Multi-Method Triangulation

Fischer, LukasLukasFischer2023-04-132023-04-132021-09-20https://www.alexandria.unisg.ch/handle/20.500.14171/109907enVerbraucherverhaltenDienstleistungKundenwertEDIS-5100Customer ExperienceService ExperienceConsumer ExperienceCo-CreationExperience in Service: Reconstructing an Elusive Concept Through a Multi-Method Triangulationdoctoral thesis