Reducing Opportunistic Product Returns: The Potential of Self-Benefits and Social Norms

Pfrang, ThiloThiloPfrangRudolph, ThomasThomasRudolphEmrich, OliverOliverEmrich2023-04-132023-04-132015-05-27https://www.alexandria.unisg.ch/handle/20.500.14171/106411enReducing Opportunistic Product Returns: The Potential of Self-Benefits and Social Normsconference paper