Reinhold, StephanStephanReinholdBeritelli, PietroPietroBeritelli2023-04-132023-04-132015-08-25https://www.alexandria.unisg.ch/handle/20.500.14171/106027enmental modeldestination managementtourismflow-based viewChanging actors' mental model of the destination : Implications of a flow-based viewconference paper