Pufahl, LuiseLuisePufahlZerbato, FrancescaFrancescaZerbatoWeber, BarbaraBarbaraWeberWeber, IngoIngoWeber2023-04-132023-04-132022https://www.alexandria.unisg.ch/handle/20.500.14171/109460enBPMN in healthcare: Challenges and best practices