How and when customer feedback influences organizational health

Kipfelsberger, PetraPetraKipfelsbergerHerhausen, DennisDennisHerhausenBruch, HeikeHeikeBruch2023-04-132023-04-132014-06-25https://www.alexandria.unisg.ch/handle/20.500.14171/86721deHow and when customer feedback influences organizational healthconference paper