Customer focus in e-services : market-oriented perspectives on developing, managing and using electronic marketplaces

Busch, SebastianSebastianBusch2023-04-132023-04-132002https://www.alexandria.unisg.ch/handle/20.500.14171/71680enE-CommerceRetailingCustomer focus in e-services : market-oriented perspectives on developing, managing and using electronic marketplacesdoctoral thesis