Busch, ThorstenThorstenBuschBoudreau, KellyKellyBoudreauHeise, NeleNeleHeisePanter, RolandRolandPanter2023-04-132023-04-132016https://www.alexandria.unisg.ch/handle/20.500.14171/104947trollingonline harassmentethicsonline community managementHerding trolls, legitimately: The ethics of online community managementpresentation