Selensky, StefanStefanSelensky2023-04-132023-04-132022-09-19https://www.alexandria.unisg.ch/handle/20.500.14171/108274Market environments of organizations supply chains have become more competitive and dynamic than ever, mainly for two reasons. First, recent disruptions have illustrated supply chains vulnerability and put the public spotlight on efficient and effective supply chain management. Second, customer expectations are ever-increasing, adding to the fierce competition between supply chains. Thus, organizations must constantly innovate their supply chain processes to stay competitive. Organizations have often focused on product innovation to differentiate themselves from their competitors in the past. However, process companies like Amazon or Walmart outdo their competition today, facilitating radical and disruptive innovation in their supply chain processes. Technological possibilities to enable process innovation seem endless in this regard. However, most organizations struggle to keep up with technological possibilities, and also research has failed to provide insights specifically for inter-organizational processes in this regard. Consequently, this research aims to explain how organizations can systematically innovate their supply chain processes by deploying technology purposively. It thereby advocates explicitly for a problem-oriented approach towards process innovation. The thesis handles the topic by examining four different aspects: (1) management of technology pre-adoption, (2) analysis of innovation problems, (3) identification of typical problems and solutions, and (4) integration of the individual findings into an overarching, actionable method. The thesis utilizes socio-technical systems theory, task-technology fit theory, and contingency theory as theoretical lenses to investigate these individual issues. The research comprises four different studies deploying qualitative case studies, design science research, systematic literature analysis, expert interviews, and quantitative clustering. The thesis results contribute to theory and practice by shedding light on the influencing factors and corresponding design of technology preadoption in supply chain processes. Moreover, they allow examining and classifying innovation problems in supply chain processes and reduce the complexity of various technological applications and their de-ployment. Overall, this dissertation provides organizations with a comprehensive and detailed method to facilitate radical and disruptive process innovation systematically.enProzessinnovationSupply Chain ManagementIndustrie 4.0EDIS-5250Process innovationIndustry 4.0process-technology fitdoctoral thesis