Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters

Item Type Conference or Workshop Item (Paper)
Abstract Some classes of person-oriented services such as healthcare services require individualization to be effective. Individualizing services and corresponding patient pathways are costly. To provide such services in an individualized, but also efficient manner, service modularization is known as a solution. Until now, modularization parameters that take healthcare specificities into account are missing. This paper closes this gap. Following a design science research approach, we iteratively build and evaluate a set of healthcare-specific modularization parameters. For requirements elicitation, refinement of the modularization parameters and their evaluation, we conduct interviews with domain experts from patient pathways in oncology care as well as with service design and business development experts. As main theoretical contribution, this paper provides design knowledge for the modularization of healthcare services. For practice, the set of parameters assists healthcare providers in the efficient provision of individualized, patient-centric solutions and patient pathways.
Authors Peters, Christoph & Richter, Peggy
Research Team IWI6
Journal or Publication Title Proceedings of the 56th Hawaii International Conference on System Sciences (HICSS 2023)
Language English
Keywords design science research, healthcare, modularization parameters, service modularization, services
Subjects information management
HSG Classification contribution to scientific community
Date 6 January 2023
Place of Publication Maui, Hawaii, USA
Event Title Hawaii International Conference on System Sciences (HICSS)
Event Location Maui, Hawaii, USA
Event Dates 3-6 Jan 2023
Depositing User Dr. Mahei Li
Date Deposited 29 Sep 2022 14:24
Last Modified 28 Feb 2023 12:40
URI: https://www.alexandria.unisg.ch/publications/267497

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Peters, Christoph & Richter, Peggy: Individualizing Patient Pathways through Modularization: Design and Evaluation of Healthcare-Specific Modularization Parameters. 2023. - Hawaii International Conference on System Sciences (HICSS). - Maui, Hawaii, USA.

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https://www.alexandria.unisg.ch/id/eprint/267497
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