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Tobias Tomczak
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Tomczak
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Tobias
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PublicationType: journal articleJournal: Verwaltung & Management
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PublicationSmart Government Success Factors(SGVW, 2018-12)
;Singler, SebastianOberli, MoritzSmart information and communication technologies are finding their way into public administration. Today, there are numerous initiatives in the public sector, promising a new model for the public services: smart government. In this article, we seek to identify success factors for smart government initiatives. We provide a selected review of the current literature on the motivations, goals, and processes behind smart government so as to provide a conceptual and analytical basis for the analysis. Based on desk research, interviews, and workshops, our qualitative analysis reveals institutional (political commitment, clear governance, legal agility, digital awareness, and IT infrastructure), organizational (structure and processes, capabilities, values, and human resources), and leadership/strategy success factors that must be considered when implementing smart government initiatives. We discuss our findings and conclude by emphasizing the limitations as well as implications for praxis and future research.Type: journal articleJournal: Yearbook of Swiss Administrative SciencesVolume: 9Issue: 1DOI: 10.5334/ssas.124 -
PublicationType: conference paper
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PublicationEncouraging citizens to share their personal information a prerequisite for successful smart governmentIn recent years, digital advancement and transformation have given rise to a new phenomenon in the world of public administration: smart government. To successfully employ smart government and its data-driven services, smart governments need citizens personal information. However, the question remains whether, how, and when citizens are willing to share their personal information for smart government services. This dissertation explores how smart governments should interact with its citizens to encourage them to share their personal information while upholding public organisations high standards in ethics and legal issues. Drawing on the Elaboration Likelihood Model, this dissertation encompasses three substudies that aim to deepen the understanding of smart government communication. Substudy 1 explores how smart governments communicate with their citizens when gathering their personal information. Furthermore, it examines why citizens disclose their personal information to smart governments. To do so, 14 interviews were conducted. The results indicate that smart governments mainly focus on rationally-driven communication when they aim to collect citizens personal information. Substudy 2 focuses on comparing the perception of different smart government provider types. Insights from Substudy 2 build on four online experiments. The results suggest that organisations warmth and competence positively influence citizens risk-benefit calculations to disclose personal information. In particular, citizens perceive private organisations as equally or even more competent than public ones, whereas public organisations are as warm or even warmer than private ones. Comparing public organisations, local governments are perceived as warmer and more competent than federal governments. Substudy 3 develops an interaction concept to encourage citizens to share their personal information for smart services. In addition to the findings of Substudy 1 and 2, Substudy 3 utilised the literature, and gathered additional qualitative data. Substudy 3s result is a management tool that provides a guideline for smart governments that need citizens personal information for their data-driven services. This dissertation provides theoretical and practical implications in public management and administration by showing how smart governments should communicate with their citizens when collecting personal information for data-driven services. In sum, this dissertation is a fruitful point of departure into successful smart government communication for data-driven services.Type: doctoral thesis
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PublicationSmart government: a playbook for politicians and public managers(PwC Switzerland, 2019-07)
;Singler, Sebastian ;Oberli, Moritz ;Baldinger, GustavBased on the enablers we have identified, politicians and public managers can assess their organisation’s capability to implement smart government, identify gaps and eventually boost the success of smart government initiatives. In the paper we suggest some key questions for politicians and public managers to get an initial idea of where the major gaps might be. This has to be followed by a detailed maturity assessment. After identifying the gaps, politicians and public managers need to prepare projects or measures to fill them.Type: monograph -
PublicationSmart Government: Ein Handbuch für Führungskräfte aus Politik und Verwaltung. Wie Führungskräfte aus Politik und Verwaltung Smart Government in der Schweiz fördern können(PwC Schweiz, 2019-07)
;Singler, Sebastian ;Oberli, Moritz ;Baldinger, Gustav