Profile Page Naim Zierau

Profile Picture
Name Naim Zierau
Institute/School IWI - Institute of Information Management
Address IWI-HSG
Müller-Friedbergstrasse 8
9000 St. Gallen
Email address
Phone +41 71 224 3237

Latest Additions (all)

  1. Item Zierau, Naim; Flock, Korbinian; Janson, Andreas; Söllner, Matthias & Leimeister, Jan Marco: The Influence of AI-Based Chatbots and Their Design on Users’ Trust and Information Sharing in Online Loan Applications. 2021. - Hawaii International Conference on System Sciences (HICSS). - Koloa (Hawaii), USA. [img]
  2. Project Leimeister, Prof. Dr. Jan Marco; Schmitt, Anuschka & Zierau, Naim (2020) Understanding and Designing User Trust in Smart Personal Assistants [fundamental research project] .
  3. Item Zierau, Naim; Wambsganss, Thiemo; Janson, Andreas; Schöbel, Sofia & Leimeister, Jan Marco: The Anatomy of User Experience with Conversational Agents: A Taxonomy and Propositions of Service Clues. 2020. - International Conference on Information Systems (ICIS). - Hyderabad, India. [img]
  4. Item Zierau, Naim; Elshan, Edona; Visini, Camillo & Janson, Andreas: A Review of the Empirical Literature on Conversational Agents and Future Research Directions. 2020. - International Conference on Information Systems (ICIS). - Hyderabad, India. [img]
  5. Item Zierau, Naim; Engel, Christian; Söllner, Matthias & Leimeister, Jan Marco: Trust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agenda. 2020. - 15th International Conference on Wirtschaftsinformatik (WI 2020). - Potsdam, Germany.
  6. Item Li, Mahei; Peters, Christoph; Leimeister, Jan Marco & Zierau, Naim: Digitale Servicesysteme. In Gassman, Oliver & Sutter, Philipp (ed.): Digitale Transformation gestalten - Geschäftsmodelle, Erfolgsfaktoren, Checklisten. München : Carl Hanser Verlag GmbH & Co. KG, 2019, S. 33-41.
  7. Item Zierau, Naim; Hausch, Michael; Bruhin, Olivia & Söllner, Matthias: Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service. - International Conference on Information Systems (ICIS). - Hyderabad, India. [img]