Controlling Customer Master Data Quality: Findings from a Case Study

Item Type Conference or Workshop Item (Paper)
Abstract

Data quality management plays a critical role in all kinds of organizations. Data is one of the most important criteria for strategic business decisions within organizations and the foundation for the execution of business processes. For the assessment of a company's data quality, to ensure the process execution and to monitor the effectiveness of data quality initiatives, data quality has to be monitored and controlled. This can be achieved by implementing a comprehensive controlling system for data quality. The implementation of such a system has been realized in only a few organizations. This paper presents a single case study describing the implementation of a comprehensive data quality controlling system. The study focuses on controlling activities defined in the fields of business management.

Authors Baghi, Ehsan; Otto, Boris & Österle, Hubert
Research Team CDQ, IWI2
Projects Österle, Hubert; Otto, Boris; Gizanis, Dimitrios; Baghi, Ehsan; Ebner, Verena; Falge, Clarissa; Hüner, Kai; Ofner, Martin; Reichert, Andreas; Schlosser, Simon & Bärenfänger, Rieke (2006) CC Corporate Data Quality (CC CDQ) [applied research project] Official URL
Language English
Keywords Corporate Data Quality Controlling, CDQ, Datenqualität, Datenqualitätsmanagement
Subjects information management
HSG Classification not classified
Refereed Yes
Event Title International Conference on Information Resources Management (Conf-IRM)
Depositing User Ehsan Baghi
Date Deposited 10 Jun 2013 16:06
Last Modified 05 Oct 2018 08:40
URI: https://www.alexandria.unisg.ch/publications/223465

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Baghi, Ehsan; Otto, Boris & Österle, Hubert: Controlling Customer Master Data Quality: Findings from a Case Study. - International Conference on Information Resources Management (Conf-IRM).

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https://www.alexandria.unisg.ch/id/eprint/223465
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