Repository logo
  • English
  • Deutsch
Log In
or
  1. Home
  2. HSG CRIS
  3. HSG Publications
  4. From products to product-service systems: IT-driven transformation of a medical equipment manufacturer
 
  • Details

From products to product-service systems: IT-driven transformation of a medical equipment manufacturer

Journal
Journal of Information Technology Teaching Cases
ISSN-Digital
2043-8869
Type
case review (law)
Date Issued
2014-05
Author(s)
Fähling, Jens
Köbler, Felix
Leimeister, Jan Marco  orcid-logo
Krcmar, Helmut
DOI
10.1057/jittc.2013.9
Research Team
IWI6
Abstract
Meditec is a German manufacturer of instruments for surgeries. The company is quality leader in this sector and supplies many German and international hospitals. However, the opportunities for differentiation against competitors decrease continuously. New competi- tors from emerging markets are challenging the market position of established companies in this industry. Meditec is therefore forced to change its strategy and business model in order to survive in this novel competitive environment. The management of Meditec has decided to traverse from a pure product manufacturer to a customer-centric solution provider. This transformation requires the development of new processes, competencies and capabilities - especially with respect to IT and IT services. This teaching case helps in understanding the role of IT in product-service systems (PSS) and PSS-based business models. Therefore the case illustrates why IT is necessary to establish a PSS-based business model and why a customer-centric view is important for this kind of business model.
Language
English
Keywords
technology-driven organizational change (technochange); IT project management; product-service systems (PSS); customer-centric business model; teaching case
CCC
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Palgrave Macmillan
Publisher place
Basingstoke
Volume
2014
Number
4
Start page
20
End page
26
Pages
7
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/87039
Subject(s)

information managemen...

Division(s)

IWI - Institute of In...

Eprints ID
231692
File(s)
Loading...
Thumbnail Image

open.access

Name

JML_478.pdf

Size

211.66 KB

Format

Adobe PDF

Checksum (MD5)

711e2678f2d12a3a187870d3c3523939

here you can find instructions and news.

Built with DSpace-CRIS software - Extension maintained and optimized by 4Science

  • Privacy policy
  • End User Agreement
  • Send Feedback