Changing information retrieval behaviours: An empirical investigation of users' cognitive processes in the choice of location-based services

Item Type Journal paper
Abstract

The introduction of smartphones and the accompanying profusion of mobile data services have had a profound effect on individuals' lives. One of the most influential service categories is location-based services (LBS). Based on insights from behavioural decision-making, a conceptual framework is developed to analyse individuals' decisions to use LBS, focusing on the cognitive processes
involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options,
or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes
individuals' behaviours towards accessing location-related information.

Authors Constantiou, Ioanna; Lehrer, Christiane & Hess, Thomas
Journal or Publication Title European journal of information systems : EJIS
Language English
Keywords Smartphones, Location-based services, User behaviour, Behavioural decision-making
Subjects information management
Institute/School IWI - Institute of Information Management
HSG Classification contribution to scientific community
Refereed Yes
Date 1 September 2014
Publisher Operational Research Society
Place of Publication Birmingham
Volume 23
Number 5
Page Range 513-528
Number of Pages 16
ISSN 0960-085X
ISSN-Digital 1476-9344
Publisher DOI 10.1057/ejis.2014.12
Depositing User Prof. Dr. Christiane Lehrer
Date Deposited 01 Jun 2015 18:52
Last Modified 23 Aug 2016 11:21
URI: https://www.alexandria.unisg.ch/publications/241363

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Citation

Constantiou, Ioanna; Lehrer, Christiane & Hess, Thomas (2014) Changing information retrieval behaviours: An empirical investigation of users' cognitive processes in the choice of location-based services. European journal of information systems : EJIS, 23 (5). 513-528. ISSN 0960-085X

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https://www.alexandria.unisg.ch/id/eprint/241363
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