User, Use & Utility Research: The Digital User as New Design Perspective in Business and Information Systems Engineering

Item Type Journal paper
Abstract

Business Information Systems Engineering (BISE) is at a turning point. Planning, designing, developing and operating IT used to be a management task of a few elites in public administrations and corporations. But the continuous digitization of nearly all areas of life changes the IT landscape fundamentally. Success in this new era requires to put the human perspective the digital user at the very heart of the new digitized service-led economy. BISE faces not just a temporary trend but a complex socio-technical phenomenon with far reaching implications. The challenges are manifold and have major consequences for all stakeholders, both in information systems and management research and in practice. Corporate processes have to be re-designed from the ground up, starting with the user's perspective, thus putting usage experience and utility of the individual center stage.The digital service economy leads to highly personalized application systems while organizational functions are being fragmented.Entirely new ways of interacting with information systems, in particular beyond desktop IT, are being invented and established. These fundamental challenges require novel approaches to innovation and development methods as well as adequate concepts for enterprise or service system architectures. Gigantic amounts of data are being generated at an accelerating rate by an increasing number of devices data that need to be managed. In order to tackle these extraordinary challenges we introduce "user, use utility' as a new field of BISE that focuses primarily on the digital user, his or her usage behavior and the utility associated with system usage in the digitized service-led economy.The research objectives encompass the development of theories, methods and tools for systematic requirement elicitation, systems design, and business development for successful Business Information Systems Engineering in a digitized economy information systems that digital users enjoy using. This challenge calls for leveraging insights from various scientific disciplines such as Design, Engineering, Computer Science, Psychology and Sociology. BISE can provide an integrating perspective, thereby assuming a pivotal role within the digitized service-led economy.

Authors Brenner, Walter; Karagiannis, Dimitris; Kolbe, Lutz; Krueger, Jens; Leifer, Larry; Lamberti, Herman-Josef; Leimeister, Jan Marco; Österle, Hubert; Petrie, Charles; Plattner, Hasso; Schwabe, Gerhard; Uebernickel, Falk; Winter, Robert & Zarnekow, Ruediger
Research Team IWI4, IWI1
Journal or Publication Title Business & Information Systems Engineering (BISE)
Language English
Subjects information management
HSG Classification not classified
Refereed Yes
Date 1 February 2014
Publisher Springer Gabler
Place of Publication Wiesbaden
Volume 6
Number 1
Page Range 55-61
Number of Pages 7
ISSN 2363-7005
ISSN-Digital 1867-0202
Publisher DOI 10.1007/s12599-013-0302-4
Depositing User Prof. Dr. Walter Brenner
Date Deposited 19 Nov 2015 18:47
Last Modified 02 Jun 2018 20:54
URI: https://www.alexandria.unisg.ch/publications/245509

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Citation

Brenner, Walter; Karagiannis, Dimitris; Kolbe, Lutz; Krueger, Jens; Leifer, Larry; Lamberti, Herman-Josef; Leimeister, Jan Marco; Österle, Hubert; Petrie, Charles; Plattner, Hasso; Schwabe, Gerhard; Uebernickel, Falk; Winter, Robert & Zarnekow, Ruediger (2014) User, Use & Utility Research: The Digital User as New Design Perspective in Business and Information Systems Engineering. Business & Information Systems Engineering (BISE), 6 (1). 55-61. ISSN 2363-7005

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https://www.alexandria.unisg.ch/id/eprint/245509
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