Integrating data from user activities of social networks into public administrations

Item Type Journal paper

Linking social networks with government applications promises various benefits, such as improving citizens’ public engagement, increasing transparency and openness in government actions, and new or enhanced government services. The research goal is to drive innovation in governments through the integration of user activities from social networks into government applications. Instead of using third-party social media tools, we call for self-developing integration software, so that the government retains full control of the sensitive government data that is linked to social network user data. Following a design science approach, we developed a data model of user activities in social networks. Our 40 user activity types conceptualize the common fundamental data structure and are a means for comparing current features of ten prominent social networks. We find that a substantial share of user activities can be mutually integrated by wrapping social network Application Programming Interfaces (APIs).

Authors Rosenberger, Marcel; Lehrer, Christiane & Jung, Reinhard
Projects Jung, Prof. Dr. Reinhard; Lehrer, Prof. Dr. Christiane; Mirsch, Tobias & Wieneke, Alexander (2014) Competence Center Social CRM [applied research project]
Journal or Publication Title Information Systems Frontiers
Language English
Subjects information management
Institute/School IWI - Institute of Information Management
HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Refereed Yes
Date 25 June 2016
Publisher Springer Science + Business Media
Place of Publication New York, NY
Volume 19
Number 2
Page Range 253-266
ISSN 1387-3326
ISSN-Digital 1572-9419
Publisher DOI 10.1007/s10796-016-9682-6
Official URL
Depositing User Prof. Dr. Christiane Lehrer
Date Deposited 26 Jul 2016 14:40
Last Modified 25 Jul 2017 16:22


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Rosenberger, Marcel; Lehrer, Christiane & Jung, Reinhard (2016) Integrating data from user activities of social networks into public administrations. Information Systems Frontiers, 19 (2). 253-266. ISSN 1387-3326

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