Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study

Item Type Conference or Workshop Item (Paper)
Abstract

The introduction of new information systems oftentimes requires organizational changes to realize improvements in a company’s performance. Still, many attempts to bring such technology driven organizational change (i.e., technochange) into practice fail. In this regard, cultural misfits are described to be a decisive cause for organizations’ resistance to change. With this paper, we outline our case study approach of investigating culture caused misfits in technochange projects using the theory of IT-culture conflicts. By ascribing cultural values to IT, we will identify potential cultural misfits concerning IT in a comprehensive and theory guided way. Based on insights we gain from a case study conducted during a Customer Relationship Management system integration in the energy sector, we will provide guidance on how to overcome cultural misfits in technochange projects as a practical contribution. As a theoretical contribution, we contribute to the exploration of culture and its influence on organizational outcomes in technochange.

Authors Ernst, Sissy-Josefina; Janson, Andreas; Peters, Christoph & Leimeister, Jan Marco
Research Team IWI6
Language English
Keywords IT-culture conflicts, Technochange, organizational culture
Subjects business studies
information management
other research area
Institute/School IWI - Institute of Information Management
HSG Classification contribution to practical use / society
Date 2017
Event Title International Conference on Information Systems (ICIS)
Event Location Seoul, South Korea
Event Dates 13.12.2017-15.12.2017
Depositing User Mahei Li
Date Deposited 25 Sep 2017 13:46
Last Modified 17 Jan 2018 15:48
URI: https://www.alexandria.unisg.ch/publications/252031

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Ernst, Sissy-Josefina; Janson, Andreas; Peters, Christoph & Leimeister, Jan Marco: Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study. 2017. - International Conference on Information Systems (ICIS). - Seoul, South Korea.

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https://www.alexandria.unisg.ch/id/eprint/252031
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