Text-based Healthcare Chatbots Supporting Patient and Health Professional Teams: Preliminary Results of a Randomized Controlled Trial on Childhood Obesity

Item Type Conference or Workshop Item (Paper)
Abstract

Health professionals have limited resources and are not able to personally monitor and support patients in their everyday life. Against this background and due to the increasing number of self-service channels and digital health interventions, we investigate how text-based healthcare chatbots (THCB) can be designed to effectively support patients and health professionals in therapeutic settings beyond on-site consultations. We present an open source THCB system and how the THCP was designed for a childhood obesity intervention. Preliminary results with 15 patients indicate promising results with respect to intervention adherence (ca. 13.000 conversational turns over the course of 4 months or ca. 8 per day and patient), scalability of the THCB approach (ca. 99.5% of all conversational turns were THCB-driven) and over-average scores on perceived enjoyment and attachment bond between patient and THCB. Future work is discussed.

Authors Kowatsch, Tobias; Nißen, Marcia; Shih, Chen-Hsuan Iris; Rüegger, Dominik; Volland, Dirk; Filler, Andreas; Künzler, Florian; Barata, Filipe; Büchter, Dirk; Brogle, Björn; Heldt, Katrin; Gindrat, Pauline; Farpour-Lambert, Nathalie & l’Allemand, Dagmar
Language English
Subjects information management
social sciences
other research area
Institute/School ITEM - Institute of Technology Management with Transfer Center for Technology Management (TECTEM)
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HSG Classification contribution to scientific community
HSG Profile Area SoM - Business Innovation
Date 27 August 2017
Event Title Persuasive Embodied Agents for Behavior Change (PEACH2017) Workshop, co-located with the 17th International Conference on Intelligent Virtual Agents (IVA 2017)
Event Location Stockholm, Sweden
Official URL https://www.researchgate.net/publication/320161507
Depositing User Dr. oec. H Tobias Kowatsch
Date Deposited 14 Dec 2017 09:05
Last Modified 17 Jan 2018 12:19
URI: https://www.alexandria.unisg.ch/publications/252944

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Citation

Kowatsch, Tobias; Nißen, Marcia; Shih, Chen-Hsuan Iris; Rüegger, Dominik; Volland, Dirk; Filler, Andreas; Künzler, Florian; Barata, Filipe; Büchter, Dirk; Brogle, Björn; Heldt, Katrin; Gindrat, Pauline; Farpour-Lambert, Nathalie & l’Allemand, Dagmar: Text-based Healthcare Chatbots Supporting Patient and Health Professional Teams: Preliminary Results of a Randomized Controlled Trial on Childhood Obesity. 2017. - Persuasive Embodied Agents for Behavior Change (PEACH2017) Workshop, co-located with the 17th International Conference on Intelligent Virtual Agents (IVA 2017). - Stockholm, Sweden.

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https://www.alexandria.unisg.ch/id/eprint/252944
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