Item Type | Conference or Workshop Item (Paper) |
Abstract | Health professionals have limited resources and are not able to personally monitor and support patients in their everyday life. Against this background and due to the increasing number of self-service channels and digital health interventions, we investigate how text-based healthcare chatbots (THCB) can be designed to effectively support patients and health professionals in therapeutic settings beyond on-site consultations. We present an open source THCB system and how the THCP was designed for a childhood obesity intervention. Preliminary results with 15 patients indicate promising results with respect to intervention adherence (ca. 13.000 conversational turns over the course of 4 months or ca. 8 per day and patient), scalability of the THCB approach (ca. 99.5% of all conversational turns were THCB-driven) and over-average scores on perceived enjoyment and attachment bond between patient and THCB. Future work is discussed. |
Authors | Kowatsch, Tobias; Nißen, Marcia; Shih, Chen-Hsuan Iris; Rüegger, Dominik; Volland, Dirk; Filler, Andreas; Künzler, Florian; Barata, Filipe; Büchter, Dirk; Brogle, Björn; Heldt, Katrin; Gindrat, Pauline; Farpour-Lambert, Nathalie & l’Allemand, Dagmar |
Language | English |
Subjects | information management social sciences other research area |
HSG Classification | contribution to scientific community |
HSG Profile Area | SoM - Business Innovation |
Date | 27 August 2017 |
Event Title | Persuasive Embodied Agents for Behavior Change (PEACH2017) Workshop, co-located with the 17th International Conference on Intelligent Virtual Agents (IVA 2017) |
Event Location | Stockholm, Sweden |
Official URL | https://www.researchgate.net/publication/320161507 |
Depositing User | Prof. Dr. Tobias Kowatsch |
Date Deposited | 14 Dec 2017 09:05 |
Last Modified | 17 Jan 2018 12:19 |
URI: | https://www.alexandria.unisg.ch/publications/252944 |
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CitationKowatsch, Tobias; Nißen, Marcia; Shih, Chen-Hsuan Iris; Rüegger, Dominik; Volland, Dirk; Filler, Andreas; Künzler, Florian; Barata, Filipe; Büchter, Dirk; Brogle, Björn; Heldt, Katrin; Gindrat, Pauline; Farpour-Lambert, Nathalie & l’Allemand, Dagmar: Text-based Healthcare Chatbots Supporting Patient and Health Professional Teams: Preliminary Results of a Randomized Controlled Trial on Childhood Obesity. 2017. - Persuasive Embodied Agents for Behavior Change (PEACH2017) Workshop, co-located with the 17th International Conference on Intelligent Virtual Agents (IVA 2017). - Stockholm, Sweden. Statisticshttps://www.alexandria.unisg.ch/id/eprint/252944
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