Managing Industrial Services

Item Type Book
Abstract The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Editors Friedli, Thomas; Osterrieder, Philipp & Classen, Moritz
Language English
Subjects business studies
HSG Classification contribution to practical use / society
HSG Profile Area SoM - Business Innovation
Date June 2021
Publisher Springer International Publishing
Place of Publication Cham
Series Name Management for Professionals
Number of Pages 218
ISBN 978-3-030-72727-7
Publisher DOI
Official URL
Depositing User Moritz Classen
Date Deposited 24 Jun 2021 11:35
Last Modified 24 Jun 2021 11:35



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Friedli, Thomas; Osterrieder, Philipp & Classen, Moritz (ed.) : Managing Industrial Services. Cham : Springer International Publishing, 2021, DOI: - ISBN 978-3-030-72727-7.

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