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Energizing Organizations through Customers: Linkages, Mechanisms, and Contingencies
Type
dissertation project
Start Date
January 1, 2010
End Date
April 29, 2013
Status
completed
Keywords
Organizational development
innovation
organizational energy
organizational climate
customer influences
positive organizational scholarship
human resources
leadership
Description
An energetic workforce is imperative for corporate success. Companies with high productive energy are more efficient, perform better, and have more satisfied customers compared to companies with low energy (Bruch & Vogel, 2011). However, organizations fail to reach their full potential and the highest level of organizational energy (Cameron & Caza, 2004). They lack knowledge on how to unleash and sustain employees' collective enthusiasm, mental alertness, and productive behavior. This project aims to identify new linkages, mechanisms, and contingencies on how to stimulate and reinforce an energetic working climate via customers. In this endeavor, three large-scale survey studies across industries with three different conceptualizations of positive customer influences (i.e. positive customer feedback, customer recognition, and customer passion) were carried out.
Leader contributor(s)
Funder
Topic(s)
Organizational development
innovation
organizational energy
organizational climate
customer influences
positive organizational scholarship
human resources
leadership
Method(s)
Survey studies
Range
Institute/School
Range (De)
Institut/School
Division(s)
Eprints ID
223318
results