CC Industrial Service and Enterprise Systems
Type
industry project
Start Date
March 1, 2014
End Date
2025
Status
ongoing
Keywords
Digita product and service innovation
product lifecycle management
digital innovation
servitization
industrial services
smart service
Description
Das Forschungsgebiet beschäftigt sich mit dem Zusammenspiel von industriellen Services und betrieblichen Informationssystemen. Ziel ist es, skalierbare und flexible Prozesse, Systeme und Datenstrukturen für die Service Operations im industriellen Kontext zu entwickeln. Von besonderem Interesse sind das (Re-)design von Serviceprozessen, Datenmanagement und innovative Implementierungen von Serviceprozessen mit technischen Hilfsmitteln (wie z.B. Big Data Management, Remote Monitoring, Mobile Computing).
Leader contributor(s)
Member contributor(s)
Funder
Topic(s)
service lifecycle management
product lifecycle management
Method(s)
Im Rahmen der gestaltungsorientierten Forschung (Design Science Research) werden relevante und innovative Artefakte (u.a. Methoden) für die Praxis entwickelt.
Range
Institute/School
Range (De)
Institut/School
Division(s)
Eprints ID
243205
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Item type:Publication, Defining Archetypes of e-Collaboration for Product Development in the Automotive IndustryThe automotive industry represents one of the most relevant industrial sectors of the global economy. In response to a plethora of challenges, e-collaboration for product development has become a nexus of competitive advantage in the automotive world. Since new dynamics in organizational forms on the one hand and advancements in engineering information systems on the other hand have led to increased complexity, a classification model to organize and structure the manifold manifestations seems analytically useful. Hence, the paper at hand (1) proposes, (2) describes, and (3) validates archetypes of e-collaboration for product development in the automotive industry. Anchored in (1) a structured literature review and (2) rich empirical evidence from a multiple-case study in the automotive ecosystem, we organize our research study along a well-established, two-stage research method on archetypes adopting a socio-technical systems perspective. Key findings include the archetypes (1) mechanical development-dominant, (2) software development-dominant, (3) systems engineering-oriented, and (4) non-development-focused e-collaborations for product development as basic patterns. Thereby, “importance of mechanical development” and “importance of software development” act as essential classification dimensions. Keeping the inherent limitations of the qualitative research tradition in mind, this paper offers theoretical, methodological, managerial, and cross-disciplinary contributions.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Understanding the Business Value: Towards a Taxonomy of Industrial Use Scenarios enabled by Cyber-Physical Systems in the Equipment Manufacturing Industry(Association for Information Systems, 2015-05); ; ; The trend of digitalization provides new opportunities for industrial equipment manufactures as sensor technology and ubiquitous connectivity become part of the equipment. In particular, cyber-physical systems (CPSs) enable digital innovation for the industrial product and service business by improving operational efficiencies, facilitating innovative hybrid business models, and fuelling servitization in manufacturing. Despite the new opportunities, so far no research has been conducted to investigate and classify configurations and affordances of this new technology. To gain both a broad and in-depth understanding of use scenarios and added-value of CPSs for the service business in the equipment industry, a multi-method approach is chosen: a systematic literature review as well as case study research are conducted. Grounded in existing literature and based on empirical data of 45 use scenarios, we propose a taxonomy to classify use scenarios enabled by CPSs in the equipment industry. This work contributes to the theoretical body of knowledge by proposing a taxonomy of use scenarios enabled by CPSs. The taxonomy can be (1) leveraged to categorize use scenarios of CPSs in the equipment manufacturing industry and (2) used as a framework for further research. Practitioners can use the taxonomy to classify and compare use scenarios as well as identify business model archetypes.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Towards a Method Compendium for the Development of Digitized Products - Findings from a Case Study(Inderscience Enterprises, 2018-01); ; ; ; The pervasive infiltration of digital technology into physical products brings both tremendous challenges and opportunities to original equipment manufacturers. With the goal to support the initial stages of the product lifecycle, this article introduces a method compendium for the development of digitized products. More precisely, the compendium suggests (1) customer- and user-centric innovation methods, (2) agile and prototyping methods, (3) system and architecture modelling methods, (4) feedback- and data-driven methods, and (5) service and business modelling methods. Methodically, we draw on secondary data from a longitudinal single-case study scrutinizing the development of digitized trucks at a leading materials handling and intralogistics organization. Bounded to the business-to-business context of industrial equipment manufacturing, we enrich product lifecycle management with methodological contributions valuable for academia and practice alike.Type:journal articleJournal:International journal of product lifecycle management : IJPLM - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Mapping the Field of Product Lifecycle Management: A Bibliometric StudyIn today’s competitive economy the systematic development and management of industrial products has become a central issue for manufacturers. In this paper, the field of product lifecycle management is mapped to tribute to its colorful past and promising future. Therefore, a set of well-established bibliometric methods – i.e. (1) citation analysis, (2) co-citation analysis, (3) bibliographic coupling analysis, (4) co-author analysis, and (5) co-word analysis – provides a suitable methodological vehicle. Essential results comprise (1) the documents, authors, and journals with the most impact, (2) the intellectual structure, (3) the intellectual structure of emerging literature, (4) the social structure, and (5) the topics associated with the field. Grounded on these insights, potential avenues for further research are highlighted. Within the characteristic limitations of this kind of literature review, the paper offers content-wise, method-wise, and discipline-wise contributions.Type:working paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Towards Understanding Closed-Loop PLM: The Role of Product Usage Data for Product Development Enabled by Intelligent Properties(Association for Information Systems, 2016-06); ; Product lifecycle management (PLM) is a strategy of managing a company’s products all the way across their lifecycles. Empowered by new capabilities, intelligent products enable seamless information flow and thus enable closed-loop PLM. Hence, one phenomenon of particular interest is the appreciation of beginning of life activities through middle of life information. Grounded on empirical data from a multiple-case study in three distinct manufacturing industries, we explore this emergent role of product usage data for product development. In detail, we address rationales, opportunities, conditions, and obstacles. Findings indicate that (1) heterogeneous motives drive the exploitation, (2) a positive impact on every product development stage is perceivable, (3) some products and industry ecosystems are more suitable than others, and (4) technical, economic, and social obstacles challenge the exploitation. With the limitation of an interpretive, qualitative research design, our work represents a first step to understand the role of closed-loop PLM.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Understanding the Business Value of Intelligent Products for Product Development in Manufacturing IndustriesIntelligent products are transforming manufacturing industries and offer new opportunities for business innovation. As little is known about the business value of intelligent products for product development, this exploratory paper aims to provide guidance. Empirical data from case studies and focus groups and a structured literature review suggest that a positive impact on every product development stage exists. More specifically, findings propose that intelligent products enable (1) transparency generation on market opportunities, (2) specification of requirements, (3) customer- and user-centric product portfolio planning, (4) design and process planning for usage, (5) shortening and replacing of physical prototyping and field testing, and (6) superordinate benefits. With the inherent limitations of a case study approach, we supply scholars and practitioners with first exploratory insights into this emerging research field.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Mobile Work Support for Field Service: A Literature Review and Directions for Future Research(Universität Osnabrück, 2015-03-04); ; ; ; Advances in mobile technology and wearable devices as well as enhanced integration between information systems (IS) allow greater efficiency and new service offerings. Especially for location-dependent field service scenarios, new opportunities for hybrid value creation arise. Until now, leveraging sensor data of products and mobile work support for field service mostly remains a promising, yet unused potential. Also, first successes are scattered around various industries going digital. Thus, this paper explores the current state of research on mobile work support for field service by using the methodology of a systematic literature review (SLR). Based on a keyword search yielding 1899 contributions and 94 papers that were analysed in-depth, our contribution is two-fold: First, we present a comprehensive overview of the current state of research and central issues for mobile work support throughout the entire service lifecycle. Second, we outline directions for future research and relevant challenges in theory and practice.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Evolution of IS Projects in Manufacturing Industries: The Case of Product Lifecycle ManagementIn this paper, we explore the evolution of product lifecycle management information systems projects in manufacturing industries over time. There is critical need because initiated projects routinely fail in terms of time, budget, or quality to which the academic discourse has not given adequate consideration. Therefore, we build up on an in-depth case study within the project setting of a leading European automotive supplier kicked-off in January 2016. As central results, the paper provides insights (1) how product lifecycle management information systems projects develop over time, (2) what may be underlying causes, and (3) which implications on project management may be deduced. In view of the limitations by the applied case study research strategy, we illumine the specifics of these information systems projects for scholars. For project managers, an overview on essential developments and their implications supports the successful project execution.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, The Impact of Cyber-physical Systems on Industrial Services in ManufacturingBesides selling tangible products, manufacturing companieshave also started to compete byoffering product-related services throughout the product lifecycle. In this context, the recent riseof cyber-physical systems (CPSs) and smart, connected equipment paves the way for additional opportunities for the service business among the lifecycle and pivots of traditional maintenance, repair and overhaul (MRO) service business. Based on 11 case studies,we investigate service innovations driven bydigitalization and CPSsand their impact on the service ecosystem.We identify affordances thateffectively exploit the new technological capabilities in existing and future service scenarios.Type:journal articleJournal:Procedia CIRPVolume:30Scopus© Citations 197
