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Christoph K. W. Blum
Former Member
Last Name
Blum
First name
Christoph K. W.
Phone
+41 71 224 73 19
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PublicationDigitalisierung à la carte - Individuelle Auswahl von Use-Cases nach strategischen Prioritäten(Hanser, 2018-12-17)
;Hänggi, RomanIndustrie 4.0 still rules the discourse of industrial production in practice and academia. Under the variety of possible technologies and applications, especially small and medium enterprises have difficulties identifying the use cases relevant to them. This article presents a method that permits the identification of use cases according to the strategic priorities of a manufacturing company. The method is validated through the real case of a metal processing company.Type: journal articleJournal: ZWF Zeitschrift für wirtschaftlichen FabrikbetriebVolume: 113Issue: 12DOI: 10.3139/104.112016Scopus© Citations 2 -
PublicationStage-gate or perfectly agile – The future of smart service innovation: A systematic literature review( 2019-10)Smart services become increasingly important among manufacturing companies. However, many companies struggle to offer smart services that are economically successful. Developing smart services is complex, challenging and includes manifold elements from business model innovation to software engineering. Therefore, it is essential to approach smart service development as part of a well-defined and efficient process. A dominant approach to align smart service development and related product development processes is neither found in academia nor in practice. By conducting a systematic literature review, we present the current status of servitization literature according to smart service innovation. We identified core dimensions and related activities of service innovation processes based on a vast variety of different designations. Additionally, we consolidated core dimensions and activities in a framework to build the foundation of a guiding process for smart service innovation. Finally, a flow chart proposes an appropriate sequence of smart service innovation activities.Type: conference paper