Options
Jan Marco Leimeister
A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study
How to scale up contact-intensive services: ICT-enabled service innovation
Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience
Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees
Why the agile mindset matters
Conquering the Challenge of Continuous Business Model Improvement Design of a Repeatable Process
Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field
How Companies Can Benefit from Interlinking External Crowds and Internal Employees
Managing disruptive innovation through service systems - Crowdlending in the banking industry
Interview: Telemedizin – Stand, Herausforderungen und Lösungsansätze