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Kuno Schedler
Title
Prof. Dr.
Last Name
Schedler
First name
Kuno
Email
kuno.schedler@unisg.ch
ORCID
Phone
+41 71 224 2177
Homepage
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1 - 10 of 21
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PublicationType: journal articleJournal: KriminalistikVolume: 64Issue: 11
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PublicationType: journal articleJournal: Der Moderne Staat (dms)Volume: 2Issue: 2
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PublicationCustomer orientation in electronic government: Motives and effectsElectronic government is attested to have the potential to shape public administrations to be more customer oriented. In order to be customer oriented, municipalities need knowledge about customer needs. Which municipalities explore customer needs and what do they change is investigated using data of a nationwide survey about e-government in Switzerland. Results show big differences in exploring customer needs between municipalities. General characteristics of municipalities and support of administrative leaders and politicians can partly explain these differences. Customer orientation shows effects on the availability of usability features on Web sites and on the selection of topics, to which municipalities provide forms or transactions online.Type: journal articleJournal: Government Information QuarterlyVolume: 24Issue: 2
Scopus© Citations 84 -
PublicationE-Government : What Countries Do and Why: A European PerspectiveThis primarily descriptive contribution focuses on seven European countries. A heuristic e-government model is presented, which serves as a reference frame for structuring the information available from individual countries. In this examination, we assume that the differences between countries also have their roots in the motivational situation of the relevant political entities, as well as in the problem perception of the various governments. We have subjected the strategies communicated by the national government which results in a "motive barometer" for the soft factors behind e-government.Type: journal articleJournal: Journal of Political MarketingVolume: 2Issue: 3/4
Scopus© Citations 1 -
PublicationUnderstanding management innovation in the public sector : Path dependent and random decisions in accounting reformsPublic management reforms have been described as focused on internal change, inter alia. Changing control structures and management techniques can be labelled management innovation in the public sector. Many countries have gone through a process of management innovation, e.g. in the financial management system. Although goals and arguments of the reforms look alike, reforms differ regarding content and processes. We assume that such differences in management innovation between countries are results of a mixture of path dependencies and randomness in the reform process. Reconstructing the accounting reform process in Switzerland, this paper detects both path dependent and random decisions. The article shows that the evolution of the federal accounting system has been path dependent up until the year 2000, resisting attempts to change from cash- to an accrual-based system. The roots for this path dependence have been detected in technology, sociological and organisational factors. When technology changes significantly, this is a conjunctural event that gives rise to relevant reconsiderations of the existing system. The empty concept of 'contingent initial situation' that is used in the new institutionalisms is filled with a decision model that allows for a certain degree of randomness, the Garbage Can Model. By this, we are able to explain the full process of management innovation within the case of Switzerland.Type: conference paper
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PublicationType: book
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PublicationPolitik mit Weitblick : Leitfaden zu einer integrierten Aufgaben- und Finanzplanung(Institut für Öffentliche Dienstleistungen und Tourismus der Universität St. Gallen, 2010)Signer, Daniel
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PublicationManaging the Electronic Government : from Vision to PracticeThis book provides an insight into the possibilities that so-called "Electronic Government" has to offer. It demonstrates the elements belonging to the concept of E-Government and acts as a point of reference for those aiming to implement it. Checklists and lists of questions enable self-assessment at local, state and federal levels, highlighting opportunities for further development. The book cannot be described as technical- programmers will not find any instructions. Instead, it is designed to act as a point of orientation for decision makers in the field of government and politics, without the need to get bogged down in technical details. Central to the book are the following questions: what is Electronic Government, what advantages does it bring to those involved with it, and how can it be introduced?Type: book
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PublicationMultirational Management in Regional Public Transport(Palgrave Macmillan, 2014)Type: book section
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