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Kuno Schedler
Title
Prof. Dr.
Last Name
Schedler
First name
Kuno
Email
kuno.schedler@unisg.ch
ORCID
Phone
+41 71 224 2177
Homepage
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1 - 10 of 63
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PublicationProcess and quality management in public service organizationsBusiness process thinking and quality management found their way into public services, with a focus on customers, efficiency and performance improvement, from the 1980s onwards. In this chapter, we will show that both process and quality management offer many advantages, particularly in eliminating wasteful activities in public service organizations, helping to redesign processes so that they are more directly oriented to adding value to the organization's external customers, and improving the performance and impact of public administration.Type: book section
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PublicationType: book section
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PublicationUniversitäten und Sicherheit in einer offenen Gesellschaft(Stämpfli Verlag, 2017)
;Schregenberger, Hans-Christof ;Sprecher, Thomas ;Spross, HeinzZingg, RobertType: book section -