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Mahei Li
Towards designing an AI-based conversational agent for on-the-job training of customer support novices
Towards an Employee-Centered Design for Human-AI Collaboration: How Work Design Theory Informs the Design of AI Systems
Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-based Textual Data Quality Enrichment
A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-Creation Perspective