Service Innovation in the Energy Sector - Mapping Tariff Model Options and Metering Technology Potentials

The electricity industry has become increasingly complex during the last years. Value is more and more co-created by customers and utilities e.g. with solar panels and no longer a unidirectional task of utilities. In addition more and more countries liberalized their electricity market during the last years and force an unbundling. In such an environment services are the main differentiation possibility of utilities in the competition. This paper presents a matrix that shows which tariffs are enabled or disabled by metering technologies. It therefore contributes to the design of services and the interaction between utilities and their customers. The paper includes furthermore an exemplary application of the mapping for the three regions: Germany, California and Italy.