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Fostering business model extensions for ICT-enabled human-centered service systems

Type
conference paper
Date Issued
2017-02-12
Author(s)
Kleinschmidt, Stefan  
Peters, Christoph  
Editor(s)
Leimeister, Jan Marco  orcid-logo
Brenner, Walter  
Research Team
IWI6
Abstract
When improving human-centered service systems (HCSSs) with information and communications technology (ICT), financial aspects are important but challenging for companies with established business models (BMs). The use of ICT and changes in value creation reflect business needs, but commercial success requires modifications and extensions of the BMs. However, prevailing approaches do not take account of these requirements. In this paper, we present a BM design process that fosters the extension of BMs for ICT-enabled HCSSs to support service innovations. Using an action research project in the field of volunteering, we iterated and revised the BM design process in a project collaboration with three end-user companies having similar objectives. The process guides those responsible for service innovation in structuring, analyzing, and the decision-making of alternative BM extensions. Thus, the presented approach contributes to ICT-related service innovation projects by describing systematic and repeatable activities that are the first step for commercial success.
Funding(s)
ActGo-Gate  
Language
English
Keywords
Service Innovation
Service Design
Business Model Design
ICT
Action Research
HSG Classification
contribution to practical use / society
HSG Profile Area
SoM - Business Innovation
Book title
Towards thought leadership in digital transformation : 13. Internationale Tagung Wirtschaftsinformatik (WI 2017)
Start page
897
End page
911
Event Title
13th International Conference on Wirtschaftsinformatik (WI)
Event Location
St. Gallen, Switzerland
Event Date
12.-15.02.2017
Official URL
https://www.wi2017.ch/images/tagungsband_wi_2017.pdf
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/102631
Subject(s)

other research area

information managemen...

business studies

Division(s)

IWI - Institute of In...

Eprints ID
249948
File(s)
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Thumbnail Image

open.access

Name

JML_600.pdf

Size

792.27 KB

Format

Adobe PDF

Checksum (MD5)

3fc32c57e3911d179a082212e7167610

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