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  4. Designing Pedagogical Conversational Agents for Achieving Common Ground
 
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Designing Pedagogical Conversational Agents for Achieving Common Ground

Journal
International Conference on Design Science Research (DESRIST)
Type
conference paper
Date Issued
2023
Author(s)
Antonia Tolzin
Anita Körner
Ernestine Dickhaut
Andreas Janson
Ralf Rummer
Jan Marco Leimeister
DOI
10.1007/978-3-031-32808-4_22
Research Team
IWI6
Abstract
As educational organizations face difficulties in providing personalized learning material or individual learning support, pedagogical conversational agents (PCAs) promise individualized learning for students. However, the problem of conversational breakdowns of PCAs and consequently poor learning outcomes still exist. Hence, effective and grounded communication between learners and PCAs is fundamental to improving learning processes and out-comes. As understanding each other and the conversational grounding is crucial for conversations between humans and PCAs, we propose common ground theory as a foundation for designing a PCA. Conducting a design science research project, we propose theory-motivated design principles and instantiate them in a PCA. We evaluate the utility of the artifact with an experimental study in higher education to inform the subsequent design iterations. We contribute design knowledge on conversational agents in learning settings, enabling researchers and practitioners to develop PCAs based on common ground research in education and providing avenues for future research. Thereby, we can secure further understanding of learning processes based on grounding communication.
Language
English
Keywords
common ground
conversational agent
design science research
education
HSG Classification
contribution to scientific community
Refereed
Yes
Pages
15
Event Title
International Conference on Design Science Research (DESRIST)
Event Location
Pretoria, South Africa
Event Date
31 May - 02 June 2023
Official URL
https://link.springer.com/chapter/10.1007/978-3-031-32808-4_22
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/117378
Subject(s)
  • information managemen...

Division(s)
  • IWI - Institute of In...

Scopus© citations
0
Acquisition Date
Jun 7, 2023
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