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Achieving scalability of human-centered service systems: Insights from the active and assisted living context
Type
conference paper
Date Issued
2017
Research Team
IWI6
Abstract
Human-centered service systems (HCSSs) create value in personal interaction. This fact impedes the dissemination of HCSSs. To counter the problem, service providers in healthcare or education enable their services with information and communication technology (ICT). This approach allows to maintain or even enhance their offerings while handling a growing amount of work. However, the integration of ICT in the HCSSs requires reconfigurations for value creation and value caption. How this reconfiguration is implemented in practice remains unclear. By using a multiple case study research design, our study will help to understand how to achieve the scalability of HCSSs.
Project(s)
Language
English
Keywords
Human-Centered Service Systems
Service Innovation
Service Design
Business Model
Multiple Case Study
HSG Classification
contribution to practical use / society
Event Title
International Research Symposium on Advancing Service Research and Practice (QUIS)
Event Location
Porto, Portugal
Event Date
12.06.2017-15.06.2017
Division(s)
Eprints ID
250899
File(s)