Jacky Tseng
Last Name
Tseng
First name
Jacky
Email
jacky.tseng@unisg.ch
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Item type:Publication, Task, Risk, and Return: Cognitive Foundations of Robotic Adoption in Hotels(2026-08-25); This study examines heuristic decision-making in the pre-adoption phase of service robotics among managers of small- and medium-sized hotels in the DACH region (Germany, Austria, and Switzerland). Using an exploratory qualitative design with semi-structured interviews analyzed through the Gioia methodology, the study investigates how managerial heuristics shape perceptions of automation, uncertainty, and investment decisions related to robotic technologies. Preliminary findings suggest that robotics decisions are shaped less by technology level evaluation than by task-level automatability judgements, human-centred service boundaries, experience-based investment heuristics, and governance-mediated legitimation requirements. The study contributes to tourism technology adoption research by conceptualising pre-adoption decision-making as a staged cognitive filtration process.Type:conference contribution - Some of the metrics are blocked by yourconsent settings
Item type:Publication, - Some of the metrics are blocked by yourconsent settings
Item type:Publication, - Some of the metrics are blocked by yourconsent settings
Item type:Publication, SGMM 5.0 - Arbeitspapier 2026 - Ein Zwischenstand des kollaborativen Entwicklungsprozesses mit Forschenden, Alumnae und Alumni sowie Studierenden(2026-08-31); ; ; ; Rainer LampeType:work report