CC Industrial Service and Enterprise Systems
Type
industry project
Start Date
March 1, 2014
End Date
2025
Status
ongoing
Keywords
Digita product and service innovation
product lifecycle management
digital innovation
servitization
industrial services
smart service
Description
Das Forschungsgebiet beschäftigt sich mit dem Zusammenspiel von industriellen Services und betrieblichen Informationssystemen. Ziel ist es, skalierbare und flexible Prozesse, Systeme und Datenstrukturen für die Service Operations im industriellen Kontext zu entwickeln. Von besonderem Interesse sind das (Re-)design von Serviceprozessen, Datenmanagement und innovative Implementierungen von Serviceprozessen mit technischen Hilfsmitteln (wie z.B. Big Data Management, Remote Monitoring, Mobile Computing).
Leader contributor(s)
Member contributor(s)
Funder
Topic(s)
service lifecycle management
product lifecycle management
Method(s)
Im Rahmen der gestaltungsorientierten Forschung (Design Science Research) werden relevante und innovative Artefakte (u.a. Methoden) für die Praxis entwickelt.
Range
Institute/School
Range (De)
Institut/School
Division(s)
Eprints ID
243205
20 results
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Item type:Publication, Challenges in Product Lifecycle Management - Evidence from the Automotive Supply IndustryAbstract: Against the backdrop of a steady shift in value added from the automotive original equipment manufacturers to the automotive suppliers, product lifecycle management in the automotive supply industry gains importance. Prior literature has acknowledged product lifecycle management as paradigm for manufacturing industries, yet little is known about the specific characteristics and boundary conditions in this emerging industry branch. Grounded on extensive empirical evidence from a typical and revelatory case study at a global leader for mechatronic assemblies, this exploratory paper identifies, illustrates, and discusses challenges in product lifecycle management in the automotive supply industry. With the limitation of an exploratory and interpretive single-case study approach, we supply scholars and practitioners with grounded, stakeholder-related insights.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Digital Twin Concepts in Manufacturing Industries - A Literature Review and Avenues for Further Research(Korean Institute of Industrial Engineers, 2016-10); ; Within the profound digitalization in manufacturing industries, the concept of a virtual, digital equivalent to a physical product has gained increasingly attention. Labeled as digital twin, product avatar, or cyber-physical equivalence, various manifestations in different contexts can be detected in existing literature. Although both practitioners and researchers predict those digital twin concepts a bright future, it is not clear what the current state of research is. Hence, guided by an established literature review methodology and grounded on an in-depth analysis of 38 articles published in the time period from 2001 to 2016, this paper (1) provides an overview on established concepts, (2) classifies the existing body of literature, (3) provides a lifecycle perspective on applications, and (4) suggests directions for further research. With the limitation of the representative and interpretive character, our review contributes by enhancing transparency and understanding of digital twin concepts and supplying ideas and directions for future work.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Empowering Technical Customer Service by Cyber-Physical Industrial Equipment: Exploring Rationales, Opportunities, and Impediments(Association for Information Systems, 2015-07-06); ; Against the backdrop of digital innovation, new opportunities to empower technical customer service (TCS) for industrial equipment are emerging. Despite the currently available technological capabili-ties, organizations struggle to harness the potential of industrial equipment becoming cyber-physical. Cyber-physical capabilities of industrial equipment equipped with sensors, connectivity, and actua-tors, play a particularly pivotal role in providing more efficient and effective TCS support systems. This paper is an attempt to shed initial light onto this emerging topic. Based on 11 explorative case studies with organizations in the industrial service ecosystem, we first recognize changing service business models, the rise of independent TCS organizations, and a shrinking workforce as major ra-tionales for leveraging cyber-physical industrial equipment for TCS. Second, our inquiry identifies remote service, the ability to predict and trigger service activities, and the provisioning of operational equipment information to TCS staff as opportunities for application. Third, we pinpoint impediments to the fast implementation and adoption of cyber-physical capabilities to harness them for TCS pro-cesses. We believe that these findings may help practitioners to understand the relevance and potential of the embedded emerging digital capabilities and to pave the way towards effectively harnessing cyber-physical industrial equipment by identifying key impediments to successful usage.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, An E-mail Embedded Software Prototype for Knowledge ManagementAgainst the backdrop of today’s knowledge economy and a strong pervasion of e-mail in enterprises, the paper at hand presents an e-mail embedded software prototype for knowledge management. Although information systems literature esteems the research field of e-mail- related knowledge management as phenomenon, few contributions have been made in artifact- based and problem-oriented research. As existing software applications lack in specificity and currency, a tailored information technology artifact grounded on the unique characteristics of e- mail has been developed in a joint university-industry project following the design science research methodology. “Memoro” facilitates knowledge capture/creation and knowledge sharing/dissemination. Core functionality is the lightweight storage and extraction of e-mail- related information to and from a central repository. With the limitation of a customized prototype, first evaluation results indicate that integrating knowledge management into the daily e-mail routine enables knowledge-intensive businesses to deal with their knowledge in more effective and efficient ways. From a research perspective, “Memoro” might serve scholars as origin for further research. We contribute to the body of knowledge by providing (1) an early version of an innovative design artifact and (2) a concept-centric literature review.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Digital Product Innovation in Manufacturing Industries - Towards a Taxonomy for Feedback-driven Product Development ScenariosIn the light of pervasive digitalization, traditional physical products get augmented with digital components that create the potential of making the whole product lifecycle visible for product developers. As numerous opportunities sketch out how feedback such as sensor data might be leveraged for future products, a comprehensive model to describe, particularly a classification model to organize and structure these opportunities seems analytically useful. Hence, this paper pursues a scenario-based approach and proposes a taxonomy for feedback-driven product development scenarios in manufacturing industries. Grounded on (1) empirical data from case studies and focus groups and (2) a systematic literature review, we follow an established taxonomy development method employing the general systems theory as meta-characteristic. With the limitation of a (1) qualitative, interpretive empirical research design and a (2) representative literature review, we contribute to the body of knowledge by shedding light on feedback-driven product development from a classification perspective which may act as structuring and creativity fostering tool.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, A Taxonomy of Industrial Service Systems Enabled by Digital Product Innovation(IEEE Computer Society Press, 2016-01-05); ; Against the backdrop of pervasive digitization, industrial equipment in the manufacturing industry is increasingly augmented with digital technology. Since the industrial service business plays a growing role for original equipment manufacturers (OEMs), the physical and digital materiality of industrial equipment particularly has gained importance for service innovation. Despite these new opportunities, OEMs, industrial equipment operators, and service organizations struggle to (1) identify and build up adequate technological capabilities and (2) fully harness the potential of digital product innovation for their service business. Within this paper, we propose an evaluated taxonomy to classify and better understand industrial service systems enabled by digital product innovation. As an anchor in theory, we draw on the service-dominant logic and the theory of affordances. The taxonomy helps practitioners to better understand the impact of digital product innovation on the service business in respective industry contexts.Type:conference paperScopus© Citations 23 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Product Lifecycle Management im Konzernumfeld - Herausforderungen, Lösungsansätze und Handlungsempfehlungen(Springer Fachmedien, 2018-01); ; ; ; Type:journal articleJournal:HMD : Praxis der WirtschaftsinformatikVolume:55Issue:1 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Fallbeispiel – Predictive Analytics im industriellen Servicegeschäft von Linde MH(Springer Gabler, 2017-01); ; ; Lemke, ClaudiaType:book sectionVolume:Band 2 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, On the Design of Digitized Industrial Products as Key Resources of Service Platforms for Industrial Service InnovationThe pervasive infiltration of digital technology into physical products fundamentally changes the requirements regarding the design of physical products and their potential for service innovation. To effectively leverage the generative capacity of digitized industrial products in future smart service offerings, proper design decisions must be made when designing today’s products. The purpose of this paper is to report on a 2.5-year action design research project with an industrial forklift manufacturer, a software company, and an IoT consultancy. I elicit meta-requirements of digitized products arising from the industrial service business and derive design principles for digitized industrial products. This work empowers researchers to better understand the importance of generative product design to enable opportunities to innovative services. For managers, this work provides a blueprint for the design of digitized industrial products and raises awareness for generative product design in the digital age.Type:conference paperScopus© Citations 7 - Some of the metrics are blocked by yourconsent settings
Item type:Publication,
