alphastreams
Type
applied research project
Start Date
December 1, 2010
End Date
May 5, 2014
Status
ongoing
Keywords
pharmacies
compliance
relationship
patients
information system
Description
Alphastreams is a mobile health information system that supports customers of pharmacies in everyday situations.
Access to products and services of pharmacies takes usually place at the physical point of sale. But as soon as customers leave, interaction stops and pharmacies have a very limited view on everyday needs and health-relevant behavior of their customers. As a result, services, health support and control of success are restricted.
Therefore, alphastreams has three objectives: to investigate (1) how pharmacies can support customers in everyday situations, (2) what customer needs are and (3) how to design an information systems that supports the interaction between pharmacies and their customers.
Access to products and services of pharmacies takes usually place at the physical point of sale. But as soon as customers leave, interaction stops and pharmacies have a very limited view on everyday needs and health-relevant behavior of their customers. As a result, services, health support and control of success are restricted.
Therefore, alphastreams has three objectives: to investigate (1) how pharmacies can support customers in everyday situations, (2) what customer needs are and (3) how to design an information systems that supports the interaction between pharmacies and their customers.
Leader contributor(s)
Member contributor(s)
Funder
Topic(s)
pharmacies
compliance
relationship
patients
information system
Method(s)
Design Science Research
Range
School
Range (De)
School
Eprints ID
225584
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Item type:Publication, ICT-enabled Value Creation in Community PharmaciesPharmacist-patient communication is currently limited to infrequent encounters in pharmacies, which limits the delivery of and value created by pharmacy services. We seek to better understand how ICT can enable value creation by extending pharmacist-patient communication beyond these encounters. In an applied design science research study with 21 Swiss community pharmacies, we designed an artifact that unleashes the provision of pharmacy services from personal encounters. We investigate (1) strategic intent for extending the communication, (2) business model requirements that are generated, (3) ICT capabilities that need to be developed, and (4) value that is created by the artifact instantiation. The findings can help healthcare practitioners to gain a better understanding of their current and future value proposition and policy-makers can (re-)consider the role of pharmacies and ICT-enablement in healthcare reforms. The presented process and artifact evaluation can contribute to the scientific dialog on co-evolution of artifact design and value creation.Type:conference paper - Some of the metrics are blocked by yourconsent settings
Item type:Publication, - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Improving Patients' Treatment Adherence by Enhancing the Pharmacist-Patient Relationship with IT, Presentation at the 4th Annual Workshop on Health IT and Economics(2013-11-15);