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Anuschka Schmitt
Last Name
Schmitt
First name
Anuschka
Email
anuschka.schmitt@unisg.ch
Phone
+41 71 224 3225
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1 - 7 of 7
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PublicationThe Role of AI-Based Artifacts’ Voice Capabilities for Agency Attribution( 2023-07-04)The pervasiveness and increasing sophistication of artificial intelligence (AI)-based artifacts within private, organizational, and social realms change how humans interact with machines. Theorizing about the way humans perceive AI-based artifacts is crucial to understanding why and to what extent humans deem these as competent for, i.e., decision-making, yet has traditionally taken a modality-agnostic view. In this paper, we theorize about a particular case of interaction, namely that of voice-based interaction with AI-based artifacts. The capabilities and perceived naturalness of such artifacts, fueled by continuous advances in natural language processing, induce users to deem an artifact as able to act autonomously in a goal-oriented manner. We argue that there is a positive direct relationship between the voice capabilities of an artifact and users’ agency attribution, ultimately obscuring the artifact’s true nature and competencies. This relationship is further moderated by an artifact’s actual agency, uncertainty, and user characteristics.Type: journal articleJournal: Journal of the Association for Information Systems (JAIS)Volume: 24Issue: 4DOI: 10.17705/1jais.00827
Scopus© Citations 3 -
PublicationCharting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers(Springer Nature, 2023-04-20)
;Schöbel, Sofia ;Benner, Dennis ;Saqr, MohammedConversational agents (CAs) have come a long way from their first appearance in the 1960s to today's generative models. Continuous technological advancements such as statistical computing and large language models allow for an increasingly natural and effortless interaction, as well as domain-agnostic deployment opportunities. Ultimately, this evolution begs multiple questions: How have technical capabilities developed? How is the nature of work changed through humans' interaction with conversational agents? How has research framed dominant perceptions and depictions of such agents? And what is the path forward? To address these questions, we conducted a bibliometric study including over 5000 research articles on CAs. Based on a systematic analysis of keywords, topics, and author networks, we derive "five waves of CA research" that describe the past, present, and potential future of research on CAs. Our results highlight fundamental technical evolutions and theoretical paradigms in CA research. Therefore, we discuss the moderating role of big technologies, and novel technological advancements like OpenAI GPT or BLOOM NLU that mark the next frontier of CA research. We contribute to theory by laying out central research streams in CA research, and offer practical implications by highlighting the design and deployment opportunities of CAs.Type: journal articleJournal: Information Systems Frontiers (Inf Syst Front)Volume: 26Scopus© Citations 16 -
PublicationConversational Agents for Information Retrieval in the Education Domain: A User-Centered Design Investigation( 2022-11-11)Text-based conversational agents (CAs) are widely deployed across a number of daily tasks, including information retrieval. However, most existing agents follow a default design that disregards user needs and preferences, ultimately leading to a lack of usage and an unsatisfying user experience. To better understand how CAs can be designed in order to lead to effective system use, we deduced relevant design requirements from both literature and 13 user interviews. We built and tested a question-answering, text-based CA for an information retrieval task in an education scenario. Results from our experimental test with 41 students indicate that following a user-centered design has a significant positive effect on enjoyment and trust in a CA as opposed to deploying a default CA. If not designed with the user in mind, CAs are not necessarily more beneficial than traditional question-answering systems. Beyond practical implications for effective CA design, this paper points towards key challenges and potential research avenues when deploying social cues for CAs.Type: journal articleJournal: Proceedings of the ACM on Human-Computer Interaction (PACMHCI)Volume: 6Issue: CSCW2
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PublicationVoice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomesVoice-based interfaces provide new opportunities for firms to interact with consumers along the customer journey. The current work demonstrates across four studies that voice-based (as opposed to text-based) interfaces promote more flow-like user experiences, resulting in more positively-valenced service experiences, and ultimately more favorable behavioral firm outcomes (i.e., contract renewal, conversion rates, and consumer sentiment). Moreover, we also provide evidence for two important boundary conditions that reduce such flow-like user experiences in voice-based interfaces (i.e., semantic disfluency and the amount of conversational turns). The findings of this research highlight how fundamental theories of human communication can be harnessed to create more experiential service experiences with positive downstream consequences for consumers and firms. These findings have important practical implications for firms that aim at leveraging the potential of voice-based interfaces to improve consumers' service experiences and the theory-driven ''conversational design'' of voice-based interfaces.Type: journal articleJournal: Journal of the Academy of Marketing Science (JAMS)Volume: 51Issue: 4
Scopus© Citations 22 -
PublicationUnleashing Process Mining for Education: Designing an IT-Tool for Students to Self-Monitor their Personal Learning Paths( 2022-02-23)
;Oeste-Reiß, SarahThe ability of students to self-monitor their learning paths is in demand as never before due to the recent rise of online education formats, which entails less interaction with lecturers. Recent advantages in educational process mining (EPM) offer new opportunities to monitor students’ learning paths by processing log data captured by technology-mediated learning environments. However, current literature falls short on providing user-centered design principles for IT-tools which can monitor learning paths using EPM. Hence, in this paper, we examine how to design a self-monitoring tool that supports students to evaluate their learning paths. Based on theoretical insights of 66 papers and nine user interviews, we propose seven design principles for an IT-tool which facilitates self-monitoring for students based on EPM. Further, we evaluate the design principles with seven potential users. Our results demonstrate a promising approach to help students improve their self-efficacy in their individual learning process using EPM.Type: conference paperJournal: Internationale Tagung Wirtschaftsinformatik (WI) -
PublicationVoice as a Contemporary Frontier of Interaction Design( 2021)Voice assistants’ increasingly nuanced and natural communication bears new opportunities for user experiences and task automation, while challenging existing patterns of human-computer interaction. A fragmented research field, as well as constant technological advancements, impede a common apprehension of prevalent design features of voice-based interfaces. As part of this study, 86 papers across domains are systematically identified and analysed to arrive at a common understanding of voice assistants. The review highlights perceptual differences to other human-computer interfaces and points out relevant auditory cues. Key findings regarding those cues’ impact on user perception and behaviour are discussed along with the three design strategies 1) personification, 2) individualization and 3) contextualization. Avenues for future research are lastly deducted. Our results provide relevant opportunities to researchers and designers alike to advance the design and deployment of voice assistants.Type: conference paperJournal: European Conference on Information Systems (ECIS)
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PublicationThe Potential of Technology-Mediated Learning Processes: A Taxonomy and Research Agenda for Educational Process Mining( 2021-12-15)
;Mahning, Thomas ;Ott, Anja ;Soellner, Sigita ;Ngo, Ngoc Anh ;Geyer-Klingeberg, Jerome ;Nakladal, JaninaType: conference paperJournal: International Conference on Information Systems (ICIS)