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Henrik Finn Brocke
Management-KPI-Cockpits zur strategieorientierten und bereichsübergreifenden Steuerung von Finanzdienstleistern
Balancing Customer Requirements and IT Service Standardization - A Procedural Reference Model for Individualized IT Service Agreement Configurations
Aligning IT-service propositions to changing business requirements in ongoing service-systems
Zwischen Kundenindividualität und Standardisierung - Konzeptvorschlag und Datenstruktur eines IT-Produktmodells
Brücken schlagen
Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions
Mass Customizing IT Service Agreements: Towards Individualized On-Demand Services
A methodical procedure for designing consumer oriented on-demand IT service propositions
Managing the Current Customization of Process Related IT-Services
Reuse-Mechanisms for Mass Customizing IT-Service Engagements